pj0k's Privacy Policy
Your personal information is completely safe with us — learn in detail here how pj0k collects, uses, and protects your data.
Please read this privacy policy carefully. By using the pj0k platform you are agreeing to the terms of this policy. If you have any questions, contact our 24/7 live chat support team or send an email to [email protected].
1. Introduction and Scope
pj0k ("we", "our") is an online entertainment platform operated for players in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy ("Policy") explains how pj0k collects your personal information, how it uses that information, and how it keeps it safe.
This policy applies to the pj0k website (pj0k.cam), the mobile version, and all related services. By using the platform you confirm that you are at least 21 years old and that online gaming is legal in your place of residence.
We reserve the right to update this privacy policy at any time. If changes are made, the date of the latest update will be noted on this page. For important changes, we will notify registered users by email.
2. Information We Collect
The following types of information may be collected while you use the pj0k platform:
2.1 Information You Provide Directly
- Full name and date of birth (for age verification)
- Email address and account password
- Mobile number (linked to bKash, Nagad, Rocket, or Upay)
- National ID or other identity document details (for KYC verification)
- Transaction information — deposit and withdrawal history
2.2 Information Collected Automatically
- IP address and device information (operating system, browser type)
- Session data — login time, duration of activity
- Game play history and betting data
- Information obtained through cookies and similar tracking technologies
2.3 Information Received from Third Parties
- Transaction confirmation information from payment processing partners (bKash, Nagad, Rocket, Upay)
- Information received from identity verification services
- Information received from responsible gaming and self-exclusion databases
3. How We Use Your Information
We use the information we collect for the following purposes:
- Account management: To complete registration, verify identity, and ensure account security.
- Payment processing: To complete deposit and withdrawal transactions and to prevent fraud.
- Service improvement: To improve the functionality of the platform and the user experience.
- Customer support: To help resolve your questions and issues.
- Responsible gaming: To identify problematic gambling patterns and provide necessary support.
- Legal compliance: To comply with applicable laws and regulations and to maintain records.
- Communications: To send important notices, service updates, or promotional offers (subject to your consent).
We do not send any marketing communications without your consent. You can unsubscribe from our emails at any time.
4. Sharing and Disclosure of Information
pj0k never sells your personal information to third parties. However, limited information may be shared in the following circumstances:
4.1 Service Provider Partners
We work with trusted third-party providers for payment processing, technology infrastructure, and customer support. These providers receive only the minimum information necessary to complete the specific service and are required to comply with our privacy standards.
4.2 Game Providers
Our game software providers — including Pragmatic Play, Spribe, JILI, and PG Soft — receive only the minimum technical data required for game sessions. They do not receive your identity information.
4.3 Legal Obligations
Information may be disclosed in response to a court order, government directive, or applicable law. Information may also be shared to assist in investigating fraud, money laundering, or other illegal activities.
4.4 Business Transfers
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new ownership, but the protections of this privacy policy will be maintained.
5. Data Protection and Security
pj0k takes industry-standard technical and organizational measures to protect your personal information:
- SSL encryption: Our platform is secured by SSL/TLS encryption, which keeps data transmission between your browser and our servers safe.
- Password hashing: Passwords are always stored in encrypted form; no employee or system can see your original password.
- Access controls: Only authorized personnel can access your information when necessary, and every access is logged.
- Regular security audits: Regular security audits are conducted to identify vulnerabilities in our systems.
- Data minimization: Only the minimum information necessary to provide the service is collected.
Complete security cannot be guaranteed on the internet. However, we take every possible measure. If a security incident occurs, we will notify affected users in a timely manner.
6. Cookie Policy
pj0k uses cookies and similar tracking technologies on our website. Cookies are small text files stored in your browser.
6.1 Cookies We Use
- Essential cookies: To maintain login sessions and ensure the basic functionality of the platform.
- Functional cookies: To remember your preferences such as language and settings.
- Analytics cookies: To monitor site performance and improve the user experience.
6.2 Cookie Controls
You can disable cookies from your browser settings. However, disabling essential cookies may cause some important platform features to stop working.
7. Data Retention Period
pj0k retains your personal information for as long as it is necessary or required to fulfill legal obligations:
- Account information: For the full period your account is active and for a defined period after closure as required by law.
- Financial transaction records: For a defined period as required by anti-money laundering regulations.
- Game play history: For the period necessary for dispute resolution and responsible gaming purposes.
- Customer support communications: For a reasonable period from the date of contact.
After the retention period ends, information is securely deleted or anonymized.
8. Your Rights
You have the following rights regarding your personal information:
- Right of access: The right to request details of what information we hold about you.
- Right to rectification: The right to request correction of inaccurate or incomplete information about you.
- Right to erasure: The right to request deletion of information in certain circumstances where there is no legal obligation to retain it.
- Right to restrict processing: The right to request that processing of your information be restricted in certain circumstances.
- Right to object: The right to object to the use of your information for specific purposes.
- Right to withdraw marketing consent: The right to withdraw consent to promotional communications at any time.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We aim to respond to your request within 30 working days.
9. Protection of Minors
pj0k is for users aged 21 and over only. We do not intentionally collect any information from minors. Age verification is mandatory at registration.
If we become aware that information has been collected from a minor, we will immediately delete that information and close the associated account. If you believe a minor is using our platform, please notify us immediately.
10. International Data Transfers
Because our technology infrastructure and service providers are located in various countries, your information may in some circumstances be transferred internationally. In such cases we ensure that:
- Adequate data protection measures are in place in the recipient country.
- The transfer is carried out under contractual safeguards.
- The security and confidentiality of the data is maintained to the standards of this policy.
11. Responsible Gaming and Data
pj0k gives the highest importance to responsible gaming. To this end we monitor your gaming patterns and take appropriate action if potentially problematic behavior is identified.
Responsible gaming data — such as self-exclusion requests, deposit limit settings, or session time limits — is stored securely with us and is used solely for your protection. This information is not used for marketing purposes.
To learn more about responsible play, visit our Responsible Gaming page.
12. Changes to This Policy and Contact
We may update this privacy policy as a result of business needs, legal changes, or service improvements. When important changes are made:
- The "Last Updated" date at the top of this page will be changed.
- Registered users may be notified by email.
- Continued use of the platform after an update constitutes acceptance of the revised policy.
If you have any questions or concerns about this privacy policy, contact us using the details below:
Contact Us
For more information, visit our FAQ, Terms and Conditions, and About Us pages.